Web and Mobile Service Platform
Built a service platform connecting customer experiences, staff operations, web administration, mobile applications, and backend services.
The challenge
Connect customer and internal work, reducing repeated data entry and disconnected communication.
The connected approach
Different screens. Connected work.
Customer experiences and staff operations connect through web administration, mobile applications, and backend services. The shared foundation links external and internal workflows and leaves room for additional services and integrations.
Inside the system
A simplified view of how the parts fit together, based on the scope of this work.
Customer experiences
Customer-facing work is connected to the service platform.
Web & mobile
Web administration and mobile applications share the same foundation.
Staff operations
Internal workflows connect with the customer experience.
Backend services
Connected services provide a foundation for future integrations.
Results
What the work changed
Changes in how the system supports everyday work.
Connected customer-facing and internal workflows.
Reduced repeated data entry and disconnected communication.
Established a foundation for additional services and integrations.
Client names are withheld under confidentiality agreements.
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